Refund policy
Crochetbralettes strives to provide quality products and services to our customers. To maintain efficiency and keep our prices competitive, we have instituted a strict no return policy on all purchases made through our website.
Policy Details:
-
No Returns Accepted: We do not accept returns or exchanges for any products purchased through our website unless the product is defective or damaged upon arrival.
-
Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 3 days of receiving the order to request a replacement or refund.
-
Return:
We offer refund/exchange within first 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
If you need to place a return/exchange request for an eligible product/ item (as applicable) you need to send us an email on shakshigarg444@gmail.com.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
4.
Cancellation and Refund policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(i) Orders cannot be cancelled but you can get a different product of same price range. Request should be made within 24 hours of placing the order.
(ii) Crochetbralettes/Shakshi do not accept cancellation requests for custom orders.
(iii) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2-3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2-3 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
(v) In case of any refunds approved by crochetbralettes/shakshi it will take 2 days for the refund to be processed to you.
Contact Us
If you have any questions or concerns regarding our No Return Policy, please feel free to contact our customer service team at shakshigarg444@gmail.com.
Changes to this Policy:
Crochetbralettes reserves the right to modify or update this No Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By continuing to use our website and purchase products from us, you acknowledge and agree to the terms of this No Return Policy.